Vidi Studio Online Store Terms and Conditions (English only)



Packages sent through Express Transportation Company (Chronopost/ SEUR/ CTT) or CTT Registered Mail (Portugal Mail).

All orders done before 11am are issued the same day and delivered, depending on the destination, a minimum of 24 later.

Value and time of delivery:

NOTE: Some countries are experiencing major issues in their post and shipping processes. Shippings to Brazil, Angola &/or others should expect long delays.

Shipping times may vary for reasons outside of Vidi studio´s control.

Portugal (Land only): Delivered in 10 to 12 days

Spain (Land only): Delivered in 10 to 20 days

France, Germany: Delivered in 10 to 20 days

Denmark, Italy, Netherlands, UK, Sweden: Delivered in 10 to 20 days

USA: Delivered in 10 to 25 days – 10€

Rest of the World: Delivered in 10 to 30 days – 10€

INFORMATION: The client is responsible for any costs related to Goods & Customs. You may be charged customs duties and taxes for something purchased online because:

  • Duties and taxes are not included in the price of the goods you purchase online, and are not included in the overall shipping costs you pay to the Mekong.
  • When purchasing goods online, some or all of these goods may not originate in the country you reside in, therefore are subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders.
  • When goods are not shipped domestically (within your country) or within a single customs union, such as the European Union, you are liable to pay any inbound duties and taxes which your local customs authority deems appropriate.
  • What is payable, if anything, depends on where the goods are sent to (all Mekong orders come from the European Union – Portugal)


Vidi Studio accepts exchanges in the 15 (fifteen) consecutive days following the day that the order is received, as long as the product stays intact.

In case the wanted product is not available, a Voucher of equivalent value can exchange the one initially ordered.

Vidi Studio must be previously informed about the exchange by e-mail at [email protected]

The package must be returned complete, as delivered and together with all documentation received, specifically the following documents: Invoice and Transportation Company proof of delivery.

The tag cannot have been removed and the product cannot have been worn. Otherwise, the exchange will be canceled. The package and named documents should be sent to the following address:

Vidi Studio – Exchange


3720-508 SANTIAGO DE RIBA UL –  OAZ Portugal

Vidi Studio will analyse and evaluate whether the product is intact and suitable for exchange or refund.


Payment is done by Credit Card; by PayPal; or by Entity + Reference (when available).

These Terms and Conditions are strictly applicable to Vidi Studio and protected by Copyright.

Copy or reproduction to any Store or Service not authorized by Vidi Studio is subject to judicial evaluation and consequent actions.

1. Scope and Object of the Online Store General Condition

The following General Conditions are meant, along with the Order Form and other elements mentioned, to regulate the terms and conditions that the Vidi Studio Online Store will respond to.

The Service consists on providing, through the website, access to the online store that includes information regarding a number of products that, electronically, can be ordered within the Terms and Conditions hereby displayed.

Users must be 18 (eighteen) or more years of age (younger users can have authorizations of their representatives) to complete a purchase.

Elements and information provided by the User will have full legal effect. Users recognize online purchases, not being able to claim lack of signature to avoid following the obligations assumed when shopping.

2. Information regarding Product and Content

Vidi Studio will do its best to provide all information as accurate as possible.

Vidi Studio  will do its best to send the total amount of products ordered, but it is possible that, in some cases, due to some causes not controlled byVidi Studio such as human error or incidences in the informatics systems, it is not possible to deliver one or more of the products ordered by the User. In case any product is not available after it is ordered, the User will be warned by e-mail or by phone. In that moment, he will have the possibility of canceling the order, with the value being refunded to him.

All information regarding price, products, specifications, promotional campaigns and services can be altered at any moment by Vidi Studio.

3. Responsibility

3.1 All products and Services marketed on the Vidi Studio Online Store are according to the Portuguese Law.

3.2 TheVidi Studio Online Store has the appropriate security levels. Although, Vidi Studio will not be responsible for any losses suffered by the User and/or third party because of delays, interruptions and suspension of communication that origin in causes out of its control, namely scientific or failures caused by the Communication network or Communication services provided by third party entities, by the Computer System, Modems, Connection Software or eventual Virus. If by any reason the access to theVidi Studio Online Store is unavailable or not working properly, Vidi Studio will not be responsible for eventual losses.

3.3 All information filled in this service is presumed to be provided by the User. Vidi Studio declines any responsibility recurring from abusive of fraudulent use of the information.

3.4 Vidi Studio will not be responsible for any losses or damages caused by abusive use of the Services that are not directly attributable to willful misconduct or gross negligence.Vidi Studio is not responsible namely for (i) mistakes, omissions or other inaccuracies regarding information displayed on the Service; (ii) damage caused by the User or third party, including violation of intellectual propery; (iii) by not complying or complying wrongfully causing or caused by judicial actions or administrative authority; (iv) by not complying or complying wrongfully causing or caused by force majeure / unpredicted situations, not caused and not controlled byVidi Studio such as fires, energy cuts, explosions, war, riots, civil insurrections, governmental decisions, strikes, earthquakes, floods or other natural cataclysms that block or harm the normal operation of the Service.

3.5Vidi Studio does not guarantee that:

i)      The Service is provided in an uninterrupted way, that is safe, without mistakes or errors and works in a perfect way

ii)     The quality of any product, service provided or any other material bought or obtained through the Service fulfills any expectation the User has of it

iii)   Any material obtained in any way through the Service is used at User’s own risk.

iv)   No advice or information, written, said or shown given by the Service and/to the User creates any guarantee that is not clearly stated in this Terms and Conditions.

3.6 The User accepts that Vidi Studio cannot in any way be held responsible for any damage, including, but not limited to, damage caused by loss of profit, data, content or any other losses (even if previously warned by the User about the possibility of these damage) occurred by:

i)      Impossibility of the User wearing the Product

ii)     Difficulty of replacing the Service/Product

iii)    Unauthorized access or modification to personal data base

4. Obligations of the Consumer

4.1. The User is obliged to:

i)         Supply accurate personal data and address.

ii)        Not using fake name or information

4.2. In case any of the data is incorrect or insufficient, and for that reason there is a delay or impossibility of processing the order, or eventual non-delivery, the responsibility is of the User, with Vidi Studio declining any responsibility. In case the User violates any of these obligations, Vidi Studio has the right to block future buys, blocking the access to the Online Store, cancelling the supply of any other Services available at Vidi Studio, and also, not allowing future access to any service available by Vidi Studio.

4.3. It is strictly forbidden to use Vidi Studio products acquired on the Online store Commercially, namely for Retail.

5. Orders

5.1Vidi Studio ships to most countries in the world, with the list being available on the website. Deliveries to some countries can be affected or cancelled because of Events not controlled by Vidi Studio. If this happens, the User will be warned and the money will be refunded.

5.2. Shipping Timings All orders are Shipped 5 times a week through a transportation company (SEUR; UPS; Chronopost; Fedex or similar) to the European Union or through CTT – Portugal Mail to outside the EU. All orders are shipped at 3pm and delivered, at least, 48h later. The delivery time varies depending on the destination

5.3. Shipping Costs Shipping costs change depending on the destination country. All prices are stated in the Checkout page

6. Exchange

6.1 Products ordered online can be exchanged in the 15 (fifteen) days following the delivery, as long as the product stays intact. The packaging must be returned complete, as delivered and along with all documents regarded, namely the sale invoice (can be sent by e-mail to [email protected]) and the price Tag (cannot be removed). The product cannot have been worn; otherwise the exchange will be canceled and the original product will be returned to the User. The package should be sent to:

Vidi Studio – Exchange

Rua de Santana 963 edificio C sala 7

5564-742 Matosinhos –  Porto, Portugal

6.3 Before the Exchange process, the User must alert Vidi Studio by e-mail ([email protected]) with the Subject: Exchange Vidi Studio (or Trocas/Cambios, depending on the Language). Please state clearly the Order/ID number (available in the order confirmation e-mail), your name, and name and size or product.

6.3 In case the product or size wanted is not available, the User can request a Gift Card to exchange later.